New Reviewer

Their exchange policy is unattainable.

After extensive research I went ahead and spent $4,500.00 (on what was the "lowest sale prices of the year" on the "Duet" mattress. The description said "firm yet soft feel", however it is hard as a rock and I am constantly awoken from severe pressure point pain. When it was delivered we were supposed to have 2 delivery people bring it through the first threshold of our house (which we paid for that). However only 1 delivery person came and she said she had no instructions of bringing it inside. But she was nice enough, with my husband's help to bring it through the door. But me and my husband almost killed ourselves getting it to our bedroom, it was so heavy and uncontrollable (and instructions said not to let it curl up-which was impossible), that I felt like I was having a heart attack and my husband severely hurt his back. I don't know how you could ever even flip it as recommended twice a year, much less to have packed it back up and sent it back for an even harder mattress (since I had bought the softest they had). They have not posted my poor review on their website for the mattress-I assume since it was not glowing and they can control what reviews they post (wish I would've thought of that when reading all of the reviews on their website). They thing that really makes me sick to my stomach is that their "regular price" for the same mattress is now $1,000.00 cheaper than the "sale price" I paid.
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ID
#1264331 Review #1264331 is a subjective opinion of poster.
Product
Lifekind Mattress
Reason of review
Poor customer service
Loss
$4500
Preferred solution
Price reduction
New Reviewer

Lifekind Mattresses

This company still has not made good on the $265 they owe me. However, they are losing money regularly but all the complaints that have been posted. Its a case of cutting off their noses to spite their faces. There are reputable bed stores out there that will stand by their policies. Lifekind did not with us. We had to get a lawyer to do what they said that they would do. When people hear that, it worries new customers and they will go elsewhere. Lifekind should realize that their dealings with people are their bread and butter and it will get out if they do not do right by their customers
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ID
#728754 Review #728754 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Cons
  • Lies
Reason of review
Poor customer service
Loss
$265
Preferred solution
Full refund
New Reviewer

Lousy Customer Service, lies, Promises not kept

This is the WORST company with the WORST customer service I've ever had the bad fortune to deal with. We bought a very expensive bed that was uncomfortable and defective. Because of my sensitivities to non organic products, we didn't know there was another option. We contacted Lifekind and they agreed to work with us on an exchange. Every time I spoke with them in trying to get the exchange arranged, the price would change and go ridiculously high. When we tried to ask why the price kept changing and asked to speak to the owner, we were cut off and ignored. When I called after about 6 times, I was told that they had all been told not to speak to me. So they wanted to keep my money and leave us with a defective bed. A lawyer got them to refund the money as according to him they were breaking the law and our credit card company was going to as well. It has left a very bad taste in our mouths and we hope no one else has to go through anything like this. We tried to contact the owner as well and never got a call back. The people were rude and unprofessional. There are many other reputable organic bed companies out there who care about their customers and will do right by them.
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ID
#710827 Review #710827 is a subjective opinion of poster.
Location
Fort Collins, Colorado
Cons
  • Lies
Reason of review
Poor customer service
Loss
$265
Preferred solution
Full refund

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